Has anyone else had a review not appear on Monos’ website?

I recently submitted a review on Monos’ website after having an issue with the wheels on my suitcase. After about two years of use, the wheels started malfunctioning. When I contacted their warranty support, they told me they didn’t have the matching replacement parts available and suggested installing “Champagne” wheels on my Black suitcase.

While I appreciate that they offered a workaround, I felt that suggesting mismatched replacement parts doesn’t really align with the “premium” image the brand promotes, especially considering the price of their luggage.

I wrote a review sharing that experience and submitted it through their site, but the review never appeared.

When I looked through the reviews currently posted on their website, I noticed that almost all of them are very positive, and the few negative ones seem to be from around two years ago.

It made me wonder whether more critical reviews are simply not being published. I think it’s important for potential customers to be able to read about both positive and negative experiences so they can make an informed decision before investing on the brand.

Has anyone else experienced something similar when submitting a review to Monos? Or had issues with their suitcase wheels?