So I ordered a Burger King last week. The food was freezing (not just a bit cold FREEZING cold!) I took a bite and that’s when I noticed the food was freezing and actually spat the food out. Not only was the burger cold but the chips were super soggy and cold too! 

I contacted Uber Eats UK within the hour of delivery- not complaining about the driver may I just say! They automatically sent a message saying they would contact the restaurant and give feedback! I told them I wasn’t happy as I’d spend £31.49 on this meal which wasn’t even edible! I again contacted them the next day with the same reply! 

Again a few days after but via X (former Twitter) and they replied fairly quickly but told me I was out of time for a refund! I told them I had contacted them within the hour but they were adamant I was out of time! I even sent them photos of my conversation with uber but nope! No refund! 

They gave me an address to write a formal complaint but that was in the Netherlands so I am absolutely NOT writing to them as this will cost me even more money which I’m not prepared to do! 

I asked for an email address but nope no reply now! 

I have now cancelled my uber account and will not be ordering from them again! I wouldn’t mind I ordered from the same place during the week and that was perfectly fine! 

I informed uber I would be letting family & friends know about the abismol customer service recieved and telling ppl NOT to use them! 

I am in UK so this is by no means against USA uber. Also it WAS NOT the drivers fault either. This is the restaurants fault. 

Uber eats UK sucks with customer service support!!