Unionbank Card Replacement through Authorized person

Sino po nakaka alam dito po kung ano ang mga requirements po na dadalhin if magpapareplaced ng card sa unionbank through authorized person?

I will be representing my grandma since she cannot walk nor see anymore. Her card's chip detached and got lost. This is my first time doing it so I dont know what to bring and we're a bit far from the bank so I need to make sure I will bring the necessary requirements.

Do i need to bring SPA and Affidavit of damage? Thanks in advance.