Attempted to change 2FA to my new phone, locked out and no chance of recovery.

I wanted to refrain from making this post, to give discord the benefit of the doubt. But the situation I am currently in is nothing short of ridiculous.

In 2020, I added 2FA to my discord account in order to make it more secure. I did this using Authy and on my old phone, which I still have access to. Some time passed by, and I got a new phone but didn't log on to any new devices for a long time, so thus, didn't need my 2FA.

Last week, I bought myself a new xbox and added discord to it so that I could screenshare the new resident evil to my partner. I logged in, used a backup code, all was well. I noticed that I only had three backup codes left and thought that I would just change the 2FA to my new phone, instead of putting it off, like I had been doing. I removed the 2FA, used a backup code and then hit confirm. Discord then elected to log me out of every device, other than my Xbox.

Now this next part is the strange thing, when I go to log in to my account now, it asks for a 2FA code. However, I do not have the option to 'verify with something else' and use a backup code, of which I have two left over that I can theoretically use, but can't actually use. I have loaded up my old phone, gone onto Authy, and found only my twitch account there, my discord is no longer there. Which tells me that it has actually removed it from the 2FA system. However, it would seem that discord still thinks its enabled, but not fully, as I don't have an option to use a backup code anymore.

Before I get the predictable replies of 'user error', I did everything one is supposed to do when removing 2FA, EXACTLY how I was supposed to. I am not accepting losing my account since 2017, with nearly a decade worth of friends and servers, with collectibles and account cosmetics going missing, because of an issue that actually blatantly, appears to be on discord's end.

At the time of writing this post, I have made two tickets, one of which has been left for six days. I understand support staff are busy, but this issue is making me extremely anxious and I think the prospect of losing my account, due to what could potentially be a bug, is stupidly unfair.