Issues with Truvo (aka Onyx) -- Can anyone share their experiences?

Disclaimer: Agents, please don't DM me with your processing solutions. We have a backup cc method right now (workaround) and are actively onboarding with a different solution.

This is for those with Truvo/Onyx or familiar with the situation going on recently.

We are a medium-sized RUO peptide company in this space, processing >200k monthly and have been going strong since January 2025. We got connected with Truvo/Onyx by another vendor who uses a different cc processor with better fees but they recommended Truvo/Onyx because they used them initially before moving on.

We processed well with Truvo/Onyx for 4 months and then last week were told that the processor they use (Adyen) has closed our account.

We had just run a big sale and had record numbers of sales over a 3 day period (>50k) and another ~200k in rolling reserves pending. So now we have >250k up in the air. We were told that it's unlikely Adyen will release anything to us and that we need to just write that amount off as a loss.

Anyone else having problems with Truvo/Onyx with the same thing going on? You think they're being truthful about the funds and they're not just robbing us?

P.S. Again, please don't DM me with your processing solutions. We have a backup cc method right now (workaround) and are actively onboarding with a different solution.