Guys, need some help with folks that have experience on lease returns since my sales rep have stopped responding.



So, I leased Air back in July 2024 for 18 months, fulfilled all 18 months payments, then returned it back in December 2025 with no issues.  In return, I FINANCED Lucid Gravity.  My sales rep, Minh Thai, in Fashion Island, CA assured me that Lucid will cover up to $1495 for any lease expenses if I leased or financed Lucid Gravity.



I received 1st letter from LFS and it states that i didn't make the last payment to LFS, which I did and have screenshot to prove it and they're charging me for over-mileage expenses.  I contacted LFS and they mentioned that there is only credit if I LEASE another Lucid vehicle, not FINANCE, which is totally different than what Minh said to me.  



I contacted Minh several times and he said he will look into it but never responded to me.  Today, I received a 2nd letter from LFS demanding payment and Minh have stopped responding to me.  I really didn't want to put him on blast but he never responds to me anymore and I don't want this to go to Collections which will affect my 830 FICO.



If anyone have contacts or experience with this, please forward their contact info to me.  I greatly appreciate it!!  Thank you...

HELP! Lease Return Issues.