I can’t get into my account?

I was trying to update my email address but ended up not able to recover the original email account. I get this:

There is already a user associated with the email 'e...........@gmail.com'. Please sign into that account using the same identity provider you used before, or contact us through our help center at help.openai.com if you need any assistance.

The reset process is done successfully but I still get a prompt to create an account and then the message above.

How can I recover?