Is it CRM ever a problem or is it always CRM data and Processes

Most companies don’t have a CRM problem, they have complicated CRM data and Processes. Customer relation can be managed in variety of tool, something as simple as Excel to sophisticated CRMs like Salesforce.

Its not the CRM but "we have different way of doing stuff here" is the core issue. What is your experience, is it the system or data and processes that painful in your organization.

- BeforeYouCRM