Cheek Boss Order Never Arrived

I was excited that Cheek Boss was offering free items to new customers, since I could try them out and figure out which has the best fit. So I ordered 4 freebies May 2025. After 5 month I still hadn't received my items, so I contacted support. They sent out a new package with 2 fewer freebies in October 2025. (They said that particular promo wasn't eligible anymore. I thought whatever, still a good deal.)

Its March 2026 and I haven't received either shipment. The tracking codes are now too old to show shipping status. I just sent another email to customer support, I hope they will just refund whatever I spent on shipping. Its stupid I paid to receive nothing.

I know it's an issue with UPS Innovations. The packages did ship out. No idea where they got stuck. It would have been nice if there was other shipping options.