Wrong send bank transfer from BPI to gcash

Nag send yung sister ko ng 1,500 through BPI pero maling number nalagay. Tinawagan namin yung number na nasendan pero ang sabi wala daw sya gcash. Pero chineck namin meron gcash account yung number. Cinall ulit namin ang sabi nya naman wala daw talaga sila na receive😭

Makukuha ba namin ulit yung 1,500?😭 pls heeelp