Intake interviews?

Am I doing something wrong? I'm trying to setup an intake interview with the local Dallas building, and no matter when I go online to try And set an appointment, 12am, 12pm, random intervals, random days. No appointment is EVER available! And calling their help line is worthless cause apparently they can't setup interviews over the phone, and won't take walk-ins. I'm scared the timetable for my claim is gonna fall off before I can get one set. Any recommendations? Eeoc scheduler just shows unavailable for phone, video, and in person 24/7.