HELP Were a small (hobby) craft stall after a refund from an event that changed their contract but they say we can't now.

Location: England

Were a small two person craft stall that applied to trade at an event in the South of England for September 2026. We had previously done the same event in 2025 and paid them straight after that event for the next event.

The original contract we agreed to stated that we could get a refund as long as we cancelled at least 6 weeks prior to the event (which we have now). Their new contract states that no refunds will be provided unless extreme circumstances, and at the organizers discretion.

We never agreed to the new contract and simply asked for a refund as we would like to cancel our space.

They have ignored several attempts until today where they have stated that no refund will be given as the new contract states so, regardless of if we have signed it or not.

We are only a small craft stall and £200+ is a great deal to is. Is there anything I can do here?

I can provide both contracts in private messages if that helps as well as the email response we received.