r/uberdrivers•
NegPrimer

New Account got deactivated...then I got multiple passengers

I created an account just recently, got it verified Wednesday and just started doing orders yesterday. Today I woke up, got ready, and signed in, only to get a message saying my account was being deactivated due to being "a duplicate of an account that was previously deactivated".

This is a new account, I've never driven for Uber before. It's a new-used car, with new insurance, and even a brand new drivers license. I had an Uber account 10+ years ago that I used once, but never logged into it again.

When I tried to dispute, it says "appeal not eligible". Nothing about my account anywhere makes it look like I'm deactivated. It's even telling me that I still need to watch the safety video. I can even go online, and within seconds, I get a passenger, and it's a short one so I go do it. That one ends, and I get some orders.

Has anyone had this happen? Is this something I should be worried about or is it just some weird glitch in the system that sent me the message in error?

Posted Mar 14, 2026, 12:18 AM UTC

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