DS-KH7300EY-WTE2 sdcard formatting error

hello everyone,

i am hoping someone will be able to help me with this issue.

the building i live in recently had a Hikvision video doorbell installed, and for the home display i chose the DS-KH7300EY-WTE2 they had available. the technicians did all the installing and wire connections, all seems to be working fine.

however, since the device didn't have a microsd card installed, it wouldn't keep the video records for unanswered calls and such.

so to fix that issue, i took an 128gb kingston card - which i had from my car's dashcam and it happend to me the max supported size fot this model - i formatted it on the pc (exFAT) and installed it on the display.

i immediately noticed the display would show the sd card icon with an alert on it.
i went into setting and tried to format the sd card from there, but it keeps instantly displaying the error "Formatting failed".

i also noticed that below the menu's TF card option, it says "TF card exception".
can this be somehow part of the warning?
is it having some issue with the sd card?
the card works well on the pc.

i also checked the display's firmware and it is up-to-date with v2.2.66_250919.

thanks in advance for any help.