Cannot level up or gain koins.

Just bought MK11, have about 8 hours in. Have completed story mode, unlocked tower mode, and messed around in the krypt. I am stuck at 500 koins and my characters are not gaining exp. I've tried making a WB account and linking it to steam, restarting the game, my pc, etc. I cannot find a solution online; all of the posts I've found about this specific problem are 3 years old with zero solutions. This is a completely insane bug to leave in the game; I literally cannot access most of the content for a game I paid for. Curious if anyone has a solution for this. So far it's looking like WB left this literally game breaking bug in and abandoned ship.