Wiim Customer Service is excellent

After dealing with a customer service nightmare in another industry the last couple days it was so refreshing to deal with Wiim. My WPP wasn't playing- it did a 5 second loop (silent) over and over. I tried everything I could think of then messaged Wiim customer support. One day to get a response (less than 24 hours even) asking for a report to be sent from the device. I did and less than 24 hours later I heard back. They think it's defective and are sending a replacement. Outstanding.