I ordered a pizza using the 'order now' on the PizzaHut website banner advertising their new hand tossed any 3 toppings pizza for $10. I modified it to have light sauce and added a note of 'extra easy on sauce please' (like I always do). My husband and I are not fans of gobs of sauce.

I pick up the order, get home and discover it looks like they put normal or even extra sauce on it. 🫤 I'd be okay just wiping it down but my husband will not eat it like that. So I called them and they said to come back with the receipt and they'll remake it.

I find the receipt in the car and look at it. I am surprised to see 'S classic' and that's it on the receipt related to sauce that I can see. My extra note no where to be seen either. Checking my account past orders doesn't give details of the pizzas ordered just days 'Any Large 3-Top'. 

So I decided I should just reorder it since there's no proof of my request. Whose to say the mistake wasn't me, if I can't prove it. I complete the order the exact same way. Arrive, explain the situation and ask for them to check the order. She says she sees the note in bold on the checkout screen. I go ahead and pay assuming it was my mistake.

However, upon looking at the receipt it still says classic sauce and nothing about the light part. So I emphasize this to her and she goes back and makes sure the cook knows. I went ahead and reported the issue to customer support. For those curious the "messed up" pizza wasn't wasted. I brought it with me and asked the staff if they wanted it since I was going to pitch it otherwise.

Sauce was prefect on the remake but pizza was still flat for hand tossed. Also I was really excited about the new crustyl seasoning. Since it made me sad when PizzaHut got rid of the old one. Unfortunately for me it appears my store is still getting used to the new process because they left it off. 😢 Well unless that's another bug of the system, who knows. 

Oh and I want to add this answers my question about my last pizza post. They were using the new dough then but it wasn't being advertised in my area yet. I want to go back the Pizza I got from the Hut in the 90s. Now that shit was good! Not like this flat sad stuff.. sorry that turned into a rant lol 😅

Found a bug ordering the $10 new hand tossed any 3 toppings pizza with light sauce