advice / help requested. re customer service and lying managers

was thinking of calling corporate. looks like they try to hide their phone numbers on their website. says to privately message them on facebook and twitter. what a joke. anyone try it?

anyways- im unlimited. snack saver the works. so is partner. we go to the movies at least 2x a week and always drop 10-20 on snacks. i live in a fairly dense area and have been absolutely fucking inundated with talkers during movies lately.

3 weeks ago i spoke to management who straight up lied to me and said employees do 2 sweeps a movie. thats baloney never seen it. today, OBAA the projection was fucked up had those red green outlines and blurry wide shots you sometimes see when they havent reprocessed the film correctly for the projectors. plus i had talkers who i had to confront twice. i dont like to do it, but i will. im lucky that i come off as someone who isnt afraid of confrontation. so sometimes ppl listen. i feel bad for others who are intimidated / unable to confront rude people. eventually these clowns got the fucking message.

spoke to management after the movie and asked where the sweeps were? was told they "try to be discrete" - total baloney. called him out on it and he eventually admitted there are "staffing limits" and that i should come out of the movie to talk to someone. as if i want to miss the movie! its not my burden to bare.

he told me bc im already unlimited theres little they can offer. im at my wits end and ready to do a chargeback on my unlimited, push comes to shove. i love the service but this has been such a shitshow experience and im tired of lying managers who tell me there's nothing they can do except offer me popcorn which i already get half off, and i dont order that much anyways.

i assume im not the only person in this sub whos gone thru this. what do you all recommend i do?