From 5000 to -5000 to -35000

Around 3am I had four thousand something in my account, close to sehri it became -5000 and now it’s -35000.

Apparently widespread issue. Not sure if I’m getting my money back or if these guys can be held responsible.

No customer services or chat to speak off. Sent a complaint they will get back to me as soon as they can.

Why is no financial regulatory body doing anything ?