GCash GSave unaccessible need to update account info

Hi! Does anyone here have issues accessing GSave or other features? I want to withdraw from GSave but it has been prompting me to update my account. And if I do so, it tells me to wait for SMS once the update is successful but after 3 days or more, no notif is received. Help Center does not help at all because it advises me the same thing how to update my profile even after multiple tickets sent. And hello I have nothing to update in my personal info, birthdate do not change, name and address are the same! I only changed the email as I was forced to just to update something in there. This is so frustrating!