Missing 2025 Annual Mortgage Statement

Anyone else missing their 2025 statement on easyweb? I called customer service and they said they would mail it to me. A month later, I still haven’t received it, so I call again to follow up and the rep says it’s impossible for them to mail this mortgage statement and that the previous rep had made a mistake. The rep advises me to go into the branch. I go into the branch and they’re not sure how to get the form. Feels impossible :(