Advice

I ended up leasing a 2025 lyriq in September. Two weeks later I noticed a deep scratch on the passenger front window and also the molding on the passenger rear wasn’t flush. The sales manager contacted me checking in about their service and I took that opportunity to tell them. Of course they told me to bring it and they’ll start a claim. October they took pictures and said yes we will fix it and I’ll have someone in their service department call you. A week later I get a call saying they are ordering the molding and once they get it they’ll take a look to see if they can do something about the passenger glass. Two months go by I never hear back from the guy. I call once and they said it just arrived and to set up an about. The date comes, I dropped it off and at pick up they said they placed an order to replace the passenger window and that the molding is wrapped around the back window and they’re going to order that one too to make sure everything is installed. It was Dec 2025 by then. Fast forward to today I’ve contacted the service department for the past month asking for an update and every time I get a different response. One saying it hasn’t arrived and another stating one window has arrive but there is nothing for the other. Then they all say the service guy that first helped would give me a call back and he doesn’t. I’ve called him directly, texted him directly and he blatantly ignores. I just want this resolved to me it seems simple.

Any help is appreciated