Kerala (Ernakulam): My Experience with Stampede Communications – 1 Mbps Speeds, 1-Second Ping, and “24-Hour Support” That Stops at 5 PM

My Experience with Stampede Communications – Poor Support, 1 Mbps Speeds, and 1-Second Ping

I would like to share my experience with Stampede Communications so others can make an informed decision before choosing their service.

Unfortunately, my experience with both their internet service and after-sales support has been very disappointing.

1. Poor After-Sales Support

The after-sales support is extremely poor. When issues arise, support responses are slow and often unhelpful. There is no proper ticketing system to track complaints or service requests, which makes it difficult for customers to follow up or understand the progress of a reported issue. Problems can remain unresolved for long periods without clear communication.

Although the company advertises 24-hour support, in practice this appears to be largely nominal. I was informed that no office-side troubleshooting is performed after 5 PM. When I requested remote diagnostics similar to what they perform during working hours, support staff said they could not assist. When I asked them to at least check the connection status, they responded that the modem was unreachable.

This raises the question of what the value of “24-hour support” is if technical assistance is not actually available when customers need it.

2. Unstable Internet Performance

The internet connection itself is very unreliable. Speeds frequently drop to extremely low levels, sometimes around 1 Mbps, which is comparable to internet speeds from nearly two decades ago.

Latency is also extremely high. I have experienced ping times close to 1 second, which makes the connection unsuitable for many normal internet activities.

Because of this:

• Microsoft Teams calls break frequently
• Voice and video lag significantly
• Remote work becomes difficult or impossible

The high latency also makes online gaming practically impossible, as the delay severely affects responsiveness.

3. Equipment Restrictions

Another major concern is device compatibility. The connection appears to work even partially only with the ISP-provided modem. Even basic services such as speed testing (e.g., Ookla) sometimes required contacting support to troubleshoot.

The ISP modem itself also appears to have issues such as incorrect system time, which can create problems when communicating with external services or corporate servers that rely on accurate timestamps.

When attempting to use third-party routers, mesh systems, or higher-quality networking equipment, the connection disconnects frequently. Customers are often pushed to purchase the ISP’s branded modem repeatedly, which increases costs unnecessarily and prevents users from building their own reliable home network infrastructure.

4. Local Distributor Restrictions

There also appear to be local distributor limitations when attempting to configure personal networking equipment or explore alternative service providers. This creates an environment where customers have very limited flexibility and options.

Conclusion

Overall, the combination of:

• Unstable speeds
• Extremely high latency
• Device restrictions
• Lack of a complaint tracking system
• Ineffective “24-hour” support
• Weak customer service

has made the service extremely frustrating to rely on.

If you depend on a stable internet connection for remote work, online meetings, or gaming, I strongly recommend researching alternatives and speaking with existing users in your area before choosing this provider.

I am sharing this feedback in the hope that service quality improves and that potential customers are aware of these issues before making a decision.