I really don't know where else to put this because I feel genuinely humiliated at this point.
I placed a prepaid order during Tira's Women's Day sale on 6th March. Estimated delivery was 11th March. The order never moved past "Order Placed." Not a single update.
On 12th March, I reached out to their chat support. The agent assured me the order would be shipped within 1-2 days and that it would reflect on the tracking page. They even raised an external ticket for it. The estimated delivery date then updated to 13th March — so okay, fine, I thought something was actually happening.
Spoiler: nothing happened.
Today- 14th March - I contacted support again. Different agent, same script. "Your order will be shipped in the next 1-2 business days." Copy-paste. The estimated delivery has now been pushed to 20th March. I checked the ticket the first agent raised — it's still sitting at Pending.
To recap:
Prepaid order. My money has been with them since 6th March.
Order has never moved past "Order Placed"
Two agents, two hollow assurances, zero action
Ticket raised 2 days ago: still pending
Delivery date has been extended twice with no explanation
I'm not asking for the moon. I just want to either receive what I paid for, or get my refund so I can move on. What I don't want is to keep getting copy-pasted responses while my order sits in some warehouse limbo.
Has anyone else faced this with Tira? Did escalating to email or social media (tagging them on Twitter/X or Instagram) actually get a response? I'm at a loss here.

Tira Beauty has held my prepaid money for 9 days, their agents keep copy-pasting "1-2 business days," and the only thing that got shipped was my patience.