Really bad experience with HDFC pixel FD backed Credit card

Hi, so i applied for a hdfc pixel backed credit card and after filling the application and making a payment of 60000rs for the fd lien when it time for vkyc there was a issue with otp from bank's side so after exhausting 3 attempts i was told to try after 24 hours.

     But when i tried after 24 hours it just that " there was problem in completing your video kyc. An hdfc employee will contact you in person to verify your kyc." 

  But i haven't been contacted yet nor have received any confirmation of my 60000 payment or a receipt from hdfc bank. Also there's no customer care for this card your only options are Mailing them or raising a request through payzapp app. 

What are options?