Skrill locked me

It all started when, instead of using Wise to receive a payment, I decided to use Skrill. It was $70. They wouldn't let me use the Pix option, I tried to validate my identity but they didn't accept it (7 attempts in different ways), they blocked my account and wouldn't allow transfers back to my bank with my money.

Their support is terrible, they only give generic answers and don't help at all, plus they take a very long time to respond. Their phone number? It doesn't work.

Can anyone help me get out of this or has anyone been through something similar?