YouFibre Reviews - is it any good?

I'm new here after being merged from BRSK, and it's been quite difficult trying to contact customer services after a billing issue I had this week.

I was wondering how your experience was prior to this week? It's been hard to judge so far, I'm hoping it's not usually this difficult - maybe I called at busy times?

Also, the live chat isn't always paused is it? 😅