SB payroll account with negative balance

I have a past due balance from my previous SB cc. Nagkaron ng negative balance sa payroll account ko last March 17 then nung pumasok ang sweldo nag auto debit si SB which is nakuha na niya yun whole amount ng negative balance..

Then after a day, nag NEGATIVE ulit yun SB payroll account ko! Meron na ba naka experience ng ganito? If yes, anong ginawa niyo to fix?

Tried calling their Collections dept, 3 hrs on the queue!!

Debit and Credit Department cant answer me.