New legal entity showing up - Has anyone faced this issue before?

Multiple legal entities

We have been unable to do new releases because a new legal entity came up under our account without being requested. It is not linked to our business, it is located in another country, but has the same name.

I have contacted their support, they mentioned that it seems like a problem on their side and have escalated to the Engineering team.

Can anyone with multiple business confirm if that happens when one of them has something pending?

Has anyone faced a similar issue before?

Now we are basically locked, and have no clue when, or if, this might get resolved.

Thanks!