Chargeback automation tool review after 6 months: does automated chargeback management actually improve win rates and reduce disputes

A few months back we started getting hit with chargeback volume that was eating into margins on our ecommerce setup. manual disputes were taking hours per case and win rates sat around 40 percent. so i set up one of those chargeback automation tools to handle detection flagging and initial dispute filing.

setup was straightforward connected to stripe and paypal pulled in transaction data and started auto generating responses based on their rulesets. first couple months looked promising dispute volume dropped 30 percent right away and win rate climbed to 65 percent without much oversight.

but lately its been glitchy. false positives on legit chargebacks eating review time and some disputes get filed late because api syncs lag. also noticed support slows down when volume spikes. overall its saved time but im wondering if its worth keeping long term.

anyone else running something similar what stacks held up after 6 months?