New Account Frozen

It has been probably been posted a lot here, but I just want to know if anyone has insight to the problem I am having. Below is the entire story.

My old Venmo account had a phone number I no longer could access. I ended up logging in and closing it. Then I made a new account with my new phone number and I couldn't link any card or bank account. My old account did have one bank account/card that was linked that I tried to relink to this new account but it didn't work.

I contacted support to verify my identity and a couple days later I received an email stating my identity is verified. I tried linking cards/bank accounts but it still didn't work.

I contacted support again about the issue and they asked me card details about a specific card I wanted to link. Couple days later, they sent me an email stating the card had been unfrozen. Tried adding the card and it still didn't work.

I contacted support a third time. They said I should be able to add my bank account. Tried adding my bank account but it doesn't work.

I have three different cards and one bank account I am trying to add but none of them work. The error messages I receive state to either contact support. venmo.com or to try different cards/accounts.

The main question I have is this an "automated" security flag and if so will this take up to 180 days to resolve. I really want to be able to use Venmo because a lot of people I know use it as well.

Appreciate it if anyone could assist me.

Posted Apr 1, 2026, 5:55 AM UTC

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