Standoff 2 purchase not received – how long does support usually take?

Hi everyone,

I wanted to ask if anyone has experience with missing purchases in Standoff 2.

I made a purchase, but the items/currency never showed up in my account. I’ve already contacted support, but it has been about 13 business days and the issue is still not resolved.

Is this normal? How long does support usually take to handle these kinds of problems?

Any advice or shared experiences would be really appreciated. Thanks!