Renewing via webpage needs to be improved.

My plan expired, so I went to the webpage on my computer to renew. The 2 factor authentication sends a SMS that requires a reply, but replies do not work because the plan is expired. Trying to log in to the webpage again says "invalid username or password", which probably means it is locked out temporarily since no ALLOW was received.

Some solutions to this problem:

1. have a standard code based 2 factor sent to the phone
2. have the option to 2 factor through the registered e-mail

Also, regarding the texts one receives saying there is no service, the links in them do not function. They go to the mint site with the loading racoon image playing forever. (Brave Browser)

I did reactivate eventually, by typing in my credit card (again) to the mint customer support phone number. There was no option for an agent.