[Ticket #12819809] Trapped in double 6-month ban loop (Deactivation vs Deletion). Human needed
Hello, I’m looking for an admin to review my case, as standard support is only replying with automated scripts that don't fit my situation.
The Issue:
I am stuck in a massive "waiting loop" due to the automated rules for Deactivation, GDPR Deletion, and Mandatory Verification.
Timeline:
Over 6 months ago: I deactivated my original account because the linked Steam account received a Community Ban, so I couldn't use it to play anymore. I followed the rules strictly and waited the full 6-month "cool-off" period without playing on FACEIT.
Now: The 6 months have passed. I created a new account to play, but your system flagged it for Mandatory ID Verification.
The Conflict: My ID is still linked to the deactivated account. To free up my documents for verification, I requested a permanent GDPR deletion of the old one.
Support Response: Support told me I have to wait 30 days for the deletion to process, AND after that, I will get a new 6-month ban from the platform.
Why I need your help:
No need for a 30-day cool-off: My account has already been deactivated and completely untouched for over 6 months. I am absolutely certain I want it deleted. Forcing another 30 days to "think about it" on an already dead account seems completely redundant and blocks me from verifying my new account.
Double Penalty: I have already served my 6-month wait. Applying a brand new 6-month ban just because I clicked "Delete" today instead of 6 months ago is a double penalty for the exact same thing.
I am just trying to fulfill the "Mandatory Verification" requirement on my new account so I can play fairly. I'm not trying to bypass any rules.
Could an admin please look at Ticket #12819809 and help me resolve this without waiting another 7 months in total?
Thank you!
Posted Apr 1, 2026, 8:20 PM UTC