[Ticket #12819809] Trapped in double 6-month ban loop (Deactivation vs Deletion). Human needed

:Ticket: Ticket Review

Hello, I’m looking for an admin to review my case, as standard support is only replying with automated scripts that don't fit my situation.

The Issue:

I am stuck in a massive "waiting loop" due to the automated rules for Deactivation, GDPR Deletion, and Mandatory Verification.

Timeline:

Over 6 months ago: I deactivated my original account because the linked Steam account received a Community Ban, so I couldn't use it to play anymore. I followed the rules strictly and waited the full 6-month "cool-off" period without playing on FACEIT.

Now: The 6 months have passed. I created a new account to play, but your system flagged it for Mandatory ID Verification.

The Conflict: My ID is still linked to the deactivated account. To free up my documents for verification, I requested a permanent GDPR deletion of the old one.

Support Response: Support told me I have to wait 30 days for the deletion to process, AND after that, I will get a new 6-month ban from the platform.

Why I need your help:

No need for a 30-day cool-off: My account has already been deactivated and completely untouched for over 6 months. I am absolutely certain I want it deleted. Forcing another 30 days to "think about it" on an already dead account seems completely redundant and blocks me from verifying my new account.

Double Penalty: I have already served my 6-month wait. Applying a brand new 6-month ban just because I clicked "Delete" today instead of 6 months ago is a double penalty for the exact same thing.

I am just trying to fulfill the "Mandatory Verification" requirement on my new account so I can play fairly. I'm not trying to bypass any rules.

Could an admin please look at Ticket #12819809 and help me resolve this without waiting another 7 months in total?

Thank you!

Posted Apr 1, 2026, 8:20 PM UTC

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