Just got hung up on by customer service

A month ago I booked a flight from Madrid to Oslo with 22k points and some cash on a business class flight and I got a temporary confirmation code and then i randomly got my money refunded an the points went into the abyss.

It would’ve been ok and I’d just file a claim to request the points back and move on, however my family members also booked that flight land I wanted to be on it with them so I called. I called and we spoke and they said they’d get back to me in 7 days with a solution.

Never did.

10 days later I called again they said they’d same thing but within 3 days.

Never did.

5 days later I called again and they said they’d get back to me within 24 hours

Never did.

A week later I called again and they transferred me to someone that seemed of more importance and they said they’d look into it and call back

Never did.

Today I called again they did the same thing but this time they had me file a form to request my points back and I kept my composure throughout all the calls and took out my frustrations on my coworkers lol. They proceeded to repeat themselves and I continued to tell them I don’t want a refund and that it is important for me to take this flight and I asked to speak to their boss and they legit mumbled for 15 seconds and hung up.

Holy shit this was the poorest customer service I’ve gotten in my life.

I wanted to go on a trip and experience the whole thing with my family but am now probably gonna fly with Norwegian and get to Oslo at midnight instead of early that morning.