Does human really review the appeal for team accounts?

I need some help. Our company just recently got hyped to use claude for our internal process. So here I am building a webapp like everyone else for our internal usage. What I did is I installed claude code cli in a VPS (using fly.io) and testing the log in there. after several successful runs of testing and a few hours after, we got an email that our account is banned because of violating the TOS. It is my fault on testing the subscription in the vps if it is abled to log in (as far as I know this might be the cause of the suspension) and I already sent an appeal last week but we haven't received any notice or response from claude and anthropics. Every day, Im sending a follow up email to thier support and safety email but getting blocked by the AI email response.

Based on your experience, how long does anthropic support review our appeal and will that able to unbanned our Company Team account with claude?

Is there someone who can help me to talk to anthropic to have our account reinstated? 😥

Also, does team subscription have different TOS from personal subscription?