No work order for last two weeks.

So I raised a ticket because I have not gotten any work orders for 3/7 onward

They got back to me saying they haven't received any time sheet from me since the 2nd of March until the 21. They showed me the screenshot. Okay so a few things here

1. WTF is the point of putting in an email address to receive copies of our time sheet? I have yet to receive any.

2. I was paused on the 3rd for a week and promptly began working as soon as I got on pause on the 12th. My question is was something slow on their ends and perhaps unfreezing my account from turning in time since I had been paused which is what I suggested in the Zen ticket.

3. I wrote down and I write down all my hours and calculated that I am out 17 hours for this mistake they're very slow to respond but I let them know that I will be turning in time sheets and putting in the comments it's for the back time. I've done this before and it worked but it was only for like maybe 4 hours.

Has anyone else gone through this or something similar? Thanks