Why do people still use zomato?

Zomato has ruined their reputation as one of the pioneers of food delivery services. What started off as a food review app has now transformed into a corporate of absolute greed and customer manipulation.

I fail to understand as to why do people still use zomato when apps like EatSure exist?

EatSure lets you order food from multiple food brands and there’s always a buy 1 get 1 offer on all the faasos brands.

I get it that zomato has more restaurant options but most of them are cloud kitchens with zero to no quality checks.

As a foodie, I’ve used zomato for a major part of my life without even knowing that better apps exist.

How did zomato manage to duopolize the market while not even being the best option?

P.S: this is not an endorsement but rather an attempt at a general discussion.