Asked for a refund 5 days ago and didn't receive it

Hi, I’d like to request a refund for my Trae AI subscription.

I originally signed up for a free trial and added my credit card, but I wasn’t aware that the subscription would automatically renew and charge me after the trial period ended. I was surprised to see the charge on my card.

According to your Terms of Service, refunds are available for users who have not used any membership benefits within the valid subscription period. I confirm that I have not used any features or benefits of the membership since subscribing.

Based on this, I kindly request a cancellation of my subscription and a full refund.

I can provide you with my user id and a proof of transaction if requested here.

Please let me know if you need any additional information to process this request. Thank you for your help.