savior equipment warranty issue and total resolution... update

a few weeks ago i posted on here about my warranty issue with a savior range backpack that was a christmas gift from a friend. you can look up the post in the search bar under savior equipment. needless to say i was underwhelmed after a few back and forth emails with customer support led to a warranty being declined bc of a lack of proof of purchase. i posted about it bc i wanted others to know about my experience. it got back to the owner of savior and he reached out personally and explained to me that their warranty issue is for life with no exceptions regarding proof of purchase. he also amended the website to show that as well as trained his staff on the new guarantee moving forward. he apologized and offered to send me a brand new bag. i was completely floored. i checked the website and confirmed that he in fact did change the warranty that very day. after a few more emails back and forth, he offered to send me a sling bag in each size and asked for feedback. he even gave me his cell phone number and told me to text him if i have any feedback or further questions. well fastworard a week or two and the bags have come in. as far as i am concerned, chris as the head of savior equipment has gone way above and beyond any kind of response i could expect. hes been extremely apologetic as well and i just want to share the full experience in a separate post. just as i felt obligated to share a disappointing experience, i feel even more motivated to share a good experience. i will buy again from savior. and if you were on the fence about one of their products vs a competitor, give them a chance. their new sling bag is sick! and i cant wait to try the replacement bag i got on my next range trip.