Crazy.....Amazon is losing it

I bought 2 metal racks. They are supposed to be mounted together to get to the desired size. 1 was too small- I needed 2. The price was roughly $250 for one. I paid ~ $500 for both. I bought the last 2, just for info.

FedEx showed up while I was gone and they left only 1 box and the other one was not delivered/taken back by the FedEx driver, meaning he had both on the truck but delivered only one.

I checked my email and had gotten a message from FedEx saying that they needed more information regarding the address, that there were inconsistencies....

Weird, because they were ordered together and shipped together.

Well, I called Amazon. The rep said he would call FedEx and do a 3-way-call and asked me to stay on the line.

He stated that out of the 2 shipped only one was delivered and wanted to know why. I tried to be quiet on the phone. The FedEx rep then asked him questions that he couldn't answer and I chimed in. Suddenly the Fedex rep said that they don't allow 3-way calls and the Amazon guy hung up.

FedEx then told me that one box got damaged and couldn't be delivered.

>>>>Great, I thought, it would have been nice for the Amazon guy to hear that.<<<<

My suspicion was correct because it was a freaking shit show that followed.....

Since Fedex never delivered the 2nd box I didn't want the first one neither because they only had 2 left when I ordered and I couldn't just get another.

I called Amazon and they initiated the return/refund for the box in my possession. Amazon came and picked it up the next day because it was heavy.

The other one was being shipped back to the sender in a totally different state.

I kept following the tracking and it clearly showed it leaving their facility when shipped, making its way to me and then back almost the same way until 2 days later it showed up as delivered (back at the senders place which I know was another Amazon warehouse).

I waited for a refund. For days...

I called and chatted multiple times and was connected to multiple people and everyone promised I would get the refund.

But I always had a feeling they never bothered to understand the difference between package 1 and package 2.

I waited some more. The refund never came.

One Amazon customer service lady acted like she understood, I was so happy until I opened my email.

She had sent me a return slip and that they accepted my return and I should just drop it off at UPS.

I don't have anything to send back for heavens sake!! My blood was boiling.....

I had a suspicion. When I checked my account it said refunded for the one Amazon picked up but it said "delivered" on the other.

So basically, when they looked at my account they were referring to the already refunded package that Amazon picked up because why would they refund me for the "delivered" one, right?

I called and chatted multiple times for hours. I explained until my voice was raw. Why is it so hard for them to understand an easy thing?

They DID NOT UNDERSTAND a word I said. They acted like it and promised a lot. But absolutely nobody got it. It was at least 10 people I spoke to.

Yesterday I had enough.

I asked calmly to connect me with someone that (has a brain...lol) can make a decision, a supervisor.

She was nice. I calmly asked "could you please listen to me while I explain?"

She did. I explained everything and said "please, look at the tracking info. I live in a totally different state. The package came, was never delivered due to damage and FedEx took it back without asking. It would have been easier to just leave it.... But now, it's back to where it came from and I don't know why I don't get my refund when I never was in the possession of the package". I live 1000 miles away from that shipping location, how on earth can I possibly be in possession of it??

She understood.

2 hrs later I had my refund.

What really gets me: ONE look at the tracking info and it should've clicked. Nobody bothered.