venmo balance is not working - NOTHING is

after 2 weeks of back and forth on trying to get my bank account to be able to be attached, it finally was attached twice but was not able to be used to transfer instant or standard.

now I received $250 today, and my debit card declined a $2 purchase which it never does. I then tried tap to pay on my Google wallet, same thing but I actually got a message saying it was declined when I tried to use my physical card initially, there was no purchase declined in the notifications which I found on as well.

so then I just decided I'm going to send the $250 to my friend and he can Zelle me. well, I'm not able to even send a dollar even though my balance clearly states $250.

on top of it someone was going to send me $318 and they said it sent. I told them I did not receive it. they went in and checked and for some reason it was scheduled to be sent tomorrow. they canceled it, and then tried to resend it to me but there was no option to send today, only an option to schedule it for tomorrow.

the chat rep gave me the runaround saying my account is completely fine and the declines on my debit card just froze my account and to retry in a little bit.

I tried to explain to them it's not the debit card declining, it's my inability to send or receive funds at all.

they seem to never be able to grasp the actual issue, I'm then told there's a system-wide issue affecting many users but I cannot find that anywhere online.

I checked with five other friends, all of them went to pretend to send me money, all of them were prompted to have to schedule it for tomorrow.

I also get an error when I go into my debit card to see the full card details which always works, and it won't even pull them up now either.

at this point I do not know what to do, they just do not understand how horrible this app is and I'm so over it after this. I never knew it would come down to where not only you can't take the money out instant or standard, then the debit card doesn't work in your Google wallet, then you get the physical debit card and it doesn't work, and now I cannot even send / receive.

the craziest thing is they say my account is perfectly fine.