Cancelling My Account

I recently ordered a compatible sim card for my phone but it turned out it wasn't compatible even though Tello's website says it was.

Now I want to buy a Tello phone with eSim but I can't because I can't verify my account because I don't have the 4 digit pin code that's required to do so and resetting the pin sends a reset link to the phone number associated with the Sim card I purchased.

Since there's no way to contact Tello online, I tried to delete my account, but there is no GREEN cancel button on My Information as directed by the Help Center.

So does anyone know how to either get a reset code sent to my email or to delete my account?