I pulled a gold item from a silver chest and it didn’t show up anywhere in my inventory or anywhere. Is this a known glitch?

So I pulled a legendary barding and it never went to my inventory nor is it a slot for my mount to add to its wearable armor. Not in personalize too. I have a video clip and screen shot of pulling it and it not going into inventory. Is this a known bug or a one off? I submitted a bug report to devs, anyone have this problem or similar and do they ever rectify this?

I’ve opened like 30 silver chests and this was my first nice pull, only to never get it. Kinda heart breaking lmaoo.

I had some friends I shared screen with who are more familiar with where items go and they weren’t able to find it either.