Abysmal Support

As some of you know, there was a huge outage at the end of January during TikTok’s server transition. I had 10 orders with tracking numbers that were recycled. Not knowing this at the time, I shipped all 10 orders out as I normally would.

TikTok flagged all the orders as not delivered because the tracking was wrong. I reached out to support countless times and each time they said they fixed the tracking.

They finally show as delivered but I just got a statement where TikTok charged me between $5 and $17 per ORDER that they messed up. I owed over $60 at the end of it. Reached out to support again proving all orders were delivered and after waiting over a week of “escalating to the appropriate team” they finally came back and ignored the entire support ticket, only mentioning one of the orders is “correct”.

I am so done with this horrific platform. Over 4000 sales on TikTok and they just punish me for doing absolutely nothing wrong. I will stick to eBay and Etsy at this point.