When Package "Cannot be held at UPS Access Poiunt" due to vendor, what is best action to take?
I have a paid UPS My Choice subscription and have the Global "Hold at UPS Access Point" set because it is safer in my neighborhood and is also faster for my address.
But when a Vendor doesn't allow that for signature purposes I get the notice it can't be held and "We're contacting the receiver for an alternate location.".
But they never contact me directly through the UPS App or email, the App and online just show the notice.
The package has already arrived at local UPS HUB since 2 April. I decided to go ahead and request Alternate Address Delivery and just chose the same original shipping address in the system.
Is that the best option? The package is still sitting in processing as of 4 April.
Should I in the future just ignore the issue and let it deliver to the original correct Shipping Address? Would the UPS System simply revert to the original correct address as stated on the package?
Meaning is the UPS Access Point Hold just a change on top and doesn't actually remove and replace the original shipping address on the package(s)?
Thanks for any insight, if it doesn't update on Monday I'll call direct or head out to the Hub.
Posted Apr 4, 2026, 1:19 PM UTC