I hate Fido now

Ordered a new phone weeks ago, and when it was past due i started trying to call them to figure it out. I got lucky once in that they had a call back time within a few hours, but the lady immediately puts me on hold for five minutes, so I figure ill just hang up and she can call me when she is actually ready for a phone call, which is her job. Little did i realize any attempt to call them would be a week wait for a callback? Ive already waited two weeks. So i email the office of the president and they say “it appears your order was terminated, you can resubmit the order.” Well, you guys really screwed me on that one cuz my current phone is holding on my a thread and needs constant charging life support. The phone companies all incentivize doing things online, and at this point I have to go into a store to make anything happen in a reasonable time frame. Ill be finding a new provider when i get a new phone, I’m just pissed fido is so abysmal with customer support. They really dont gaf.