RDC Case – Can’t upload documents without UAE Pass / Emirates ID (Owner lives abroad)

Hi everyone,

I’m currently dealing with a case at the Rental Disputes Center (RDC) in Dubai on behalf of a friend who owns a property (Creek Vistas Reserve).

The issue is:

The owner lives in Germany and does NOT have a UAE Pass or Emirates ID. Because of that, we are unable to log into the system or access the case properly. This means we also cannot upload any required documents.

We already received a notification that a decision/update has been made in the case, but we can’t access further details or take action online.

Has anyone here experienced a similar situation?

•	How can documents be uploaded without UAE Pass access?

•	Is there any workaround for non-residents?

•	Did anyone solve this remotely, or is visiting RDC in person the only option?

Any help or shared experiences would be really appreciated 🙏