My CABAL account email was changed without authorization and support closed the case

Hello,

I am a long time CABAL Online player and I have been trying to resolve a serious account security issue for almost 3 months.

On January 18 my registered email address was changed without my authorization.

I received OTP authentication emails on my original email address, but I never approved any email change.

The new email that replaced mine is almost identical to my original email, missing only one letter. Because of this, it looks like someone intentionally created a very similar email address.

I have already provided the support team with:

• Identity verification

• Selfie verification

• Original OTP email proofs

• Payment history

• Previous ticket numbers

Despite providing all this evidence, my case was closed by support.

My account has been inactive for almost 3 months and the character and items are still there.

I am asking if someone from the CABAL team or the community could please review this situation or help escalate the case for a proper security investigation.

Thank you for your time.

If anyone from the CABAL team or community moderators could take a look at this case, I would really appreciate it.