Customer Care Advisor Interview Tips

Hey all, I have a virtual interview in two days for a Customer Care Advisor role at Scotia Bank. Any advice on common questions, scenario-based answers, or tips for virtual interviews would be amazing!

If it goes well (fingers crossed), what’s the next step?

I am not bilingual in English and French. How much does that matter?

I have customer service experience, just want to make sure my answers fit Scotia Bank’s style.

I appreciate any and all help with this!

Thank you :)